Cancellation policy

 

If you cancel your booking you are eligible for a refund of your deposit as follows:

  • cancellation more than 7 days before departure: full refund*
  • cancellation less than 7 days and more than 24 hours before departure: 50% refund
  • 24 hours to 1 hour before departure: 25% refund
  • less than 1 hour before departure: 10% refund
  • no-show: no refund 

In case the customer has multiple bookings and makes a no-show for any of their transfers, all the latter bookings will be cancelled.
The customer can request the latter bookings to be reactivated provided that the seats are still available.
Otherwise the customer can request a refund of cost of the latter transfers according to the above stated timeline. The time of no-show will be considered as the time of cancellation.

The same as above applies for changing the date or departure time of shared shuttles less than 7 days before departure. It may be possible to change the date or departure time without losing the deposit in some cases. If you need to make a change, please contact our customer support and they will let you know whether it is possible. Generally, the sooner you make the change the higher the chance is.

*A manipulation fee of 100 CZK is non-refundable in every case.

 

Old cancellation policy for customers who paid only a deposit instead of full amount

If you cancel your booking you are eligible for a refund of your deposit as follows:

  • cancellation more than 7 days before departure: full refund*
  • cancellation less than 7 days before departure: no refund
  • no-show: no refund 
Even when cancelling (or not showing up for) only one of multiple bookings less than 7 days before the departure,
the whole deposit shown on the transfer voucher will be forfeited.

The same as above applies for changing the date or departure time of shared shuttles less than 7 days before departure. It may be possible to change the date or departure time without losing the deposit in some cases. If you need to make a change, please contact our customer support and they will let you know whether it is possible. Generally, the sooner you make the change the higher the chance is.

*A manipulation fee of 100 CZK is non-refundable in every case.